Cookies & Other Storage Technologies

Introduction

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this article, we refer to all of these technologies as “cookies.”

Why do we use cookies?

Cookies help us provide, protect and improve e-satisfaction services, such as by personalizing content and providing a safer experience. While the cookies that we use may change from time to time as we improve and update our service, we use them for the following purposes:

Authentication

We use cookies to verify your account and determine when you’re logged in so we can make it easier for you to access the e-satisfaction and have access to your data.

These cookies remain on your device for 1 month if there is no account activity in between. The cookie is renewed every time your account is active on e-satisfaction.

Site features and services

We use cookies to help our Customer Success team to offer their services using features like chat support and product tours.

• About intercom cookies: https://www.intercom.com/help/en/articles/2361922-intercom-messenger-cookies

• About mixpanel cookies: https://mixpanel.com/legal/privacy-policy/

Which Cookies?

All cookies are unique to your domain. Here are the cookies used by the e-satisfaction dashboard and collection mechanisms, their purpose, duration and a brief description: