Metadata are not tracked

The code does not track your metadata

This article includes some common troubleshooting techniques to check why you cannot see the metadata that you pass on to the questionnaire instance.

Troubleshooting Checks

Check 1: Check the script existence

The first check that you need to go through is to see that you have placed the push metadata script at a point where it's executed.

Please refer to the Push Metadata page for more details on this step. You will need to see (and probably debug) that this script is executed properly without any errors.

NOTE 1: The script should be executed after the execution of the library initialization.

NOTE 2: There are cases where integrations allow specific conditions to append snippets of javascript into your website, like Google Tag Manager. You should consider checking these conditions as well, to make sure the script is loaded into the page.

Check 2: Check that the script is executed

You will need to see that the script is executed and pushes the metadata to the e-satisfaction collection mechanism.

You should see on the network tab, on the development tools, a call towards collection.e-satisfaction.com.

Case 1: The script executes after the questionnaire is displayed

In this case, you should see a new call towards https://collection.e-satisfaction.com/ajax/questionnaire/metadata. Check the screenshot below:

1. 1. If the script executes before the questionnaire is displayed, all metadata will be appended on the original call to https://collection.e-satisfaction.com/preflight/questionnaire/ (you should check on the payload on the request)