Mobile App Installation

Embed to your Mobile Application

You are going to use a native webview (or something similar, based on your technology) to load a questionnaire to the user, using any trigger you wish.

Step 1: Generate Public Link

To avoid API calls to e-satisfaction API, which could burden your application and put delays to the user, you can create questionnaires on the fly using our public link.

Public Links are used for QR codes or anonymous user feedback in general. However, you can attach specific metadata that can identify the user or the transaction.

Public Link example

https://collection.e-satisfaction.com/q/pub/{questionnaire_id}

Where you replace the {questionnaire_id} with the id of the questionnaire you want to get responses for.

Attach metadata (on the link itself)

To identify the transaction of the user, you can add any metadata you wish on the url:

?email={user_email}&transaction_id={transaction_id}&...

Alternatively, you can follow the Public Link instructions to get your questionnaire link from the application dashboard, either long or short, depending on the channel you are planning on using.

IMPORTANT: The above link redirects the user to the questionnaire with a unique id to be responded. You should allow redirects to your webview.

Step 2: Setting up the triggers

Once you create your webview, you can setup your triggers that can display the questionnaire to the user, like:

• End of a user flow

• Clicking on a button to provide feedback