Questionnaires Reporting Overview

Introduction

e-satisfaction platform provides you in real time the impressions of your customers while they interact with your business.

Reporting

From the home page of your Application, select the questionnaire you want to see the responses:

On the Questionnaire's Page, you can see the "Reporting" section on the left sidebar:

The reporting of the questionnaire is consisted of 3 elements:

Charts
Comments
Raw Data

Charts

e-satisfaction team has created some template charts to watch specific metrics such as Customer Satisfaction (CSAT). Charts demonstrates an overall perspective of how satisfied your customers are and presents the quantitative data of the questionnaire (the number of responses, average CSAT).

Read more about How Reporting Charts work.

Comments

It is the qualitative Each type of questionnaires can include one or more open text questions. To get the responses of open text questions you need to select Comments.

Raw Data

In general raw data is any information is correlated with a responder or a questionnaire. It might be the answer of a question, a questionnaire metadata (like transaction date, responder channel identifier etc) and responder metadata (such as email, phone number).

Historic Data

You can always look into the past to see data days or months ago by choosing the right date range from the date picker on the top right corner:

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