Questionnaires Reporting: Performance

Performance 

Questionnaire Performance evaluates how your questionnaire performs in regards to engagement, in general but also in regards to queue items sent. For this reason, it's broken down into 2 sections:

• Performance

• Queue Performance

Questionnaire Performance

This is the generic performance that evaluates how the questionnaire performs on all channels and types of integration (queue items, embed, public link etc.). Performance is analyzed into the following metrics:

• Created: The total number of questionnaires created in the selected period of time. This includes all the questionnaires, regardless of whether they have responses or not.

• Viewed: The total number of questionnaires viewed by your customers. Total viewed metric is differentiated according to the questionnaire type.

• Submitted: The total number of questionnaires with at least one question responded. To make sure you keep all the data of your customers, we record each response that the end-user provides, without the need to press the "Complete" button.

• Completed: The total number of questionnaires where the responder has clicked on the "Complete" button.

With the following rates:

• Response Rate: Submitted / Created

• Open Rate: Created / Viewed

• Submit Rate: Submitted / Viewed

Notes on Viewed

A questionnaire can be viewed when the questionnaire actually loads the customer sees it:

• On Embedded Questionnaires

• On Messaging Queue items when the user clicks on the link

NOTE 1: If you are using Public Link integration, you should expect to have Created = Viewed, since the Questionnaire is created on user clicking on the link.

NOTE 2: For this metric to count, the questionnaire should actually be viewed to the user. If the user closes the tab before allowing the questionnaire to be displayed, it will not be updated.

Questionnaire Queue Performance

This performance evaluates how your questionnaire performs when only being dispatched through queue items. It calculates the numbers of instances, only those that are being created from queue items.

On top of the above metrics, Queue performance include also the following metrics:

• Scheduled: The total number of queue items that were added in any questionnaire queue to be dispatched, for the given time range.

• Dispatched: The total number of queue items that were dispatched (out of the ones scheduled), for the given time range.

With the following extra rate:

• Dispatch Rate: Dispatch / Scheduled