Have you finished the Check out Integration as described in Step 2? These are the 5 things you need to check to make sure that everything works perfectly!
1. Is the e-satisfaction's Library integrated into the page you want to display the Checkout questionnaire?
2. Is the token generated?
3. Is the integration code running to display the Checkout questionnaire?
4. Does the placeholder of the questionnaire exist in HTML while the integration code is executed?
5. Does the email exist as a variable when the integration script is running?
6. Is the questionnaire displayed?
If not, one of the following might have occurred:
a. The Checkout stage is OFF in Dashboard 's settings
b. There is an issue with the URL
c. There is a bug, so you need to contact our Tech Support team at firstname.lastname@example.org