When you have installed the e-satisfaction code on your website and still do not receive any feedback, you should check one of the following:

• Check on your web integrations if the questionnaire is active
  • If it's on mobile, check the mobile switch
• Check on your web integration settings if you have set blacklist or whitelist values
• Check that the position of the questionnaire is a valid css selector and visible to the user
• Eliminate your delay cap value to 0 minutes, hours and days
• Check that you have an active Plan and has credits remaining