Maria uses a loyalty card and buys something from your physical store. 5 minutes after she gets out of your store she receives a Viber message, SMS or email asking her about her buying experience!
This is the moment of truth! Maria is able to evaluate the store, the staff & the products while answering these questions or everything else you wish to ask her, in just 30 seconds!
You will also have access to e-satisfaction's dashboard so that you can see Maria's answers, and the answers from everyone else who participated in your omnichannel survey, and:
- Compare the performance of the different stores you own
- Compare the performance of each store with the rest of the network
- Make personalized humanized marketing automation based on the experience your customer had when buying offline, eg Google Reviews from your happy customers
This is cool, right? :)
If you are interested in using Omnichannel surveys the first thing you need to do is to talk to us! We will discuss your needs and provide you with specific information about the process. Then, just follow the these steps to set up your omnichannel survey for your business!