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Omni stage configuration (step 3)

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1) Fill in the content of the SMS and/or email that will be sent to your customers.

SMS / Email: Sender name - The sender name that will appear in the SMS/email sent to your customers.

SMS: Sender Number - The sender number that will appear in the SMS sent to your customers - IF NO NAME IS DEFINED

SMS: Message - The content of the SMS that will be sent to your customers (MAX 140 characters)

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2) Define under which conditions, 1 or more, you wish the SMS/email to be sent

Has loyalty card: choose if you want to send only to customers with loyalty card

Basket items: Choose the questionnaire's send condition based on the number of items included in your customer's basket 

Basket cost: Choose the questionnaire's send condition based on your customer's basket cost. For example, choose to send it for baskets with costs more than 50€ (>50)

 

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3) Choose the number of hours or days after which the questionnaire will be sent.

For example, 2 hours after the purchase. 

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4) Choose the number of hours or days you wish to avoid sending again the questionnaire to the same customer.

For example, if you pause sent for 7 days a customer that made a second purchase within 3 days from the first one, will only receive the questionnaire for their first purchase.

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