e-satisfaction

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What should I expect from this automation?

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On average, 10% of the unhappy customers fill in the Customer Recovery CallBack Request and it can be very useful especially in the After Sales channel.

With this automation you are given the opportunity to increase your customers’ happiness and your NPS (Net Promoter Score) as your customers will feel that their complaint will be heard and that the e-shop will immediately do something about it!

Therefore, customers feel that they are of great value for the e-shop and that they are given the attention they seek from you.

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