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Activate the display feature! A step-by-step guide


Step 1: Prepare a visual. You can find more here.

Step 2: Login to your account on e-satisfaction’s dashboard and go under the section “e-shop Configuration --> Humanized Marketing Automations Settings -->Display Feature -->New entry

Step 3:  Choose the customer segment that you want to interact with. In more details, specify the lower general satisfaction score and the lower NPS score.

For example, if you choose a satisfaction score of 9 and an NPS score of 9, your Display Feature will be displayed to the customers that rated the general satisfaction question and the suggestion question with 9 and 10.

Note: the NPS score is the percentage of your e-Business visitors and customers will suggest your e-Business to a friend or colleague.

Step 4: Upload the clickable image file that you have already created and insert the URL of the page that you want your customers to be redirected to.

Step 5: Choose the stages that you want to display your Refer a Friend campaign (Check out and/or After Sales) and change the status to Active.

Step 6: Click on Create!

Well done!! You have just activated your Display Feature!!!

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