Step 1: Prepare a visual. You can find more here.
Step 2: Login to your account on e-satisfaction’s dashboard and go under the section “e-shop Configuration --> Humanized Marketing Automations Settings -->Display Feature -->New entry”
Step 3: Choose the customer segment that you want to interact with. In more details, specify the lower general satisfaction score and the lower NPS score.
For example, if you choose a satisfaction score of 9 and an NPS score of 9, your Display Feature will be displayed to the customers that rated the general satisfaction question and the suggestion question with 9 and 10.
Note: the NPS score is the percentage of your e-Business visitors and customers will suggest your e-Business to a friend or colleague.
Step 4: Upload the clickable image file that you have already created and insert the URL of the page that you want your customers to be redirected to.
Step 5: Choose the stages that you want to display your Refer a Friend campaign (Check out and/or After Sales) and change the status to Active.
Step 6: Click on Create!
Well done!! You have just activated your Display Feature!!!