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Create a Customer Recovery CallBack Request! A step-by-step guide


Hooray!!!! Let’s create your Customer Recovery CallBack Request and start recovering your unhappy customers!

Step 1: Prepare the two visuals. You can find more here.

Step 2: Login to your account on e-satisfaction’s dashboard and go under the section “e-shop Configuration --> Humanized Marketing Automations Settings --> Customer Recovery CallBack --> New entry

Step 3: Select the color of the Call to Action button and its description.

Important: Please insert hex color (i.e. #000000)

Step 4: Choose the customer segment that you want to interact with. In more details, specify the lowest and the highest satisfaction’s score.

For example, if you choose satisfaction score more than 0 and less than 6, your Customer Recovery CallBack Request will be displayed to the customers that rated the general satisfaction question from 0 to 6.

Step 5: Fill in the starting and ending hour of this automation. If you wish to be displayed at all times do not insert anything.

Step 6: Upload the two visuals that you have already created.

Step 7: Create the content of the Call to Action button, where your customers can submit their contact information.

Step 8: Choose the stages that you want to display your Refer a Friend campaign (Check out and/or After Sales) and change the status to Active.

Step 9: Click on Create!

Congratulations, you just launched your Customer Recovery Callback Request campaign!!!

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