e-satisfaction is the #1 Humanized Marketing Platform that e-businesses can use to trigger personalized marketing actions, based not on client clicks but on the experience each customer had when purchasing online or offline.
Our company mission statement is to make e-business customer centric and we do this by following a three step methodology
- Step 1: Collect feedback from real customers, about their experience, across all stages of their consumer journey
- Step 2: Understand what they say and add each customer to one or more segments, based on how satisfied they are with their experience and what they really need.
- Step 3: Trigger - out of the box and really easy to setup - marketing mechanisms like refer a friend, callback requests and automated alerts, that respond or react to the feedback provided by each customer, based on the segment he/she belongs to.
The last and maybe most important feature of e-satisfaction is that is is ridiculously easy to setup and provides an entire range of tools that can help you increase customer loyalty without needing to implement demanding integrations and mechanisms in your website.