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What shall I do if an error appears during the Check Out questionnaire integration?


The first thing you should check is whether the selector is defined correclty. Namely, you should replace the ".form" with the html element on which the questionnaire will be placed with its class (i.e. ".form) or its ID (i.e. "#from").


Bad Request Warning (error 400). What it means?

When a Bad Request Warning appears to your screen (console log) you should check one of the following:

  • If the site ID is correct. You may find your site ID under the section “Integration Guide” in e-satisfaction’s dashboard
  • If the order ID is generated correctly
  • If the token ID is generated correctly. To generate the token ID you should register your e-shop’s auth key, which can be found under the section “Integration Guide” in e-satisfaction’s dashboard


Unauthorized Warning. What shall I do?

When an Unauthorized Warning appears, you should check one of the following:

  • If your e-shop’s URL is in accordance with the URL you filled in to dashboard. If they are not in accordance configuration cannot be achieved and therefore, you should contact us.
  • If the Check out questionnaire has been deactivated from your account on e-satisfaction’s dashboard. You may check if the above is correct, after logging in to e-satisfaction’s dashboard and going under the section “E-shop Configuration  Stage Configuration  Check out Configuration”. The Check out Activation should appear to be on.
  • If your Customer Experiences have expired
  • If your plan has expired

If all the above seem to be correct, contact our team at tech@e-satisfaction.com and we will respond as soon as possible.

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