e-satisfaction
Updated :
Introduction
The Omnichannel Sequence describes the journey of your customer from the moment they browsing your e-shop to the moment they have their order delivered to their place (or pick it up from the store).
This article describes all the Questionnaires included in the Omnichannel Business and all the Flow transitions between them.
Questionnaires
Omnichannel Questionnaires are the following:
| Questionnaire | Preview (English) | Preview (Greek) |
| Browse | Preview | Preview |
| Checkout | Preview | Preview |
| After Delivery | Preview | Preview |
| Store Pick-up | Preview | Preview |
| Offline | Preview | Preview |
Template Questionnaires are not fully functional, so you can check all the Questions included in each one of them.
Sequences Transitions
Omnichannel type includes the following transitions:
| From Questionnaire | To Questionnaire | Condition(s) |
| Checkout | After Sales | store_pickup = false |
| Checkout | Store Pickup | store_pickup = true |