Below you will find all the necessary information about the transition process to the new e-satisfaction and it's new platform! 😊
What shall I do to have access to the new platform?
The only thing you have to do in order to have access to this new and amazing platform is to fill in the Registration Flow!
Click here to find detailed information on how to get started with our new dashboard.
Let the journey begin! 😊
Should I integrate a new script to my site?
The first step you should do is to remove the old integration script from your website. You may find the integration script of the previous e-satisfaction platform under the section "e-shop Configuration -> Integration Guidelines".
Moreover, you should go under the section "e-shop Configuration -> Stage Configuration". Now, choose each stage at a time (Browse, Check out & After Sales) and deactivate it.
To activate the new e-satisfaction and leveraging all our new capabilities, improvements and features you will have to integrate a new script to your site. Click here to find detailed integration guidelines!
What about my data, custom questions & automated marketing campaigns?
It is not possible to import your data, custom questions & automated marketing campaigns into our new dashboard.
You will have to set up your custom questions and automated marketing campaigns in the beautiful interface of our new platform!
But don’t worry, we have your back and we are always here to help you! 😊
Will I have access to the old dashboard?
You will continue to have access to the old dashboard and to the data you have already collected. However, since you have completed the integration process of the new e-satisfaction, your data and all configuration related to your account can only be found in our new platform!