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2. Collect important information - IDs

Follow

Before you start the integration process, you should first find and note the following information:

YOUR-APPLICATION-ID

The Application ID can be found in the Application Settings page of the application that has been created.

applicationIDZendesk.PNG

 

QUESTIONNAIRE-IDs (multiple ids)

You can find the Questionnaire ID for EVERY questionnaire in the Questionnaire Settings section which is located in each questionnaire

For omnichannel retail, you will need the Questionnaire IDs for:

  • Browse Questionnaire (BROWSE-QUESTIONNAIRE-ID)
  • Checkout Questionnaire (CHECKOUT-QUESTIONNAIRE-ID)
  • Home Delivery Questionnaire (HOME-DELIVERY-QUESTIONNAIRE-ID)
  • Store Pickup Questionnaire (STORE-PICKUP-QUESTIONNAIRE-ID)

 

 questionnaireIDzendesk.PNG

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