After sales email is sent after the order has been completed.
This can happen by scheduling the mail to be sent after N days from the completion of the order.
Start, by setting up the Messaging Service (email channel) you want to use for sending the After sales email.
e-satisfaction.com provides you with a Moosend subaccount, without extra fee!
Note: At the Sender field use a valid/existing email address.
If you want to use your own mailing platform you can select one of the following providers and fill in the API Key and the Flow ID.
After creating your messaging channel, you will be able to test if it works by clicking the icon displayed in the following image.
The next is to define how many days after the completion of the order, you want the After Sales questionnaire to be sent!
Assuming that the maximum days needed for an order to be delivered to a customer are 5, we advise you to fill in the Delay days field with 7 days.
To do so, you will have to follow the steps below for each one of the Aftersales and the Store pick up questionnaire.