e-satisfaction

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Check settings in e-satisfaction.com dashboard

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Here is a Checklist of the dashboard settings you will have to check to make sure that the questionnaires will be displayed.

Check Name

Setting Location

Value

Browse Questionnaire is active

Browse Questionnaire -> Questionnaire Settings

Active = On

Browse Questionnaire display time

Browse Questionnaire -> Questionnaire Settings

(for testing, then switch it to the value it had)

Checkout Questionnaire is active

Checkout Questionnaire -> Questionnaire Settings

Active = On

After sales Questionnaire is active

After Sales Questionnaire -> Questionnaire Settings

Active = On

After sales pipeline has been set

After Sales Questionnaire -> Pipelines

Check if there is a configured pipeline

After sales pipeline days

After Sales Questionnaire -> Questionnaire Settings

Active = On

Store Pickup Questionnaire is active

Store Pickup Questionnaire -> Pipeline -> Select pipeline

Delay Days = 0 (for testing, then switch it to the value it had)

Store Pickup pipeline has been set

Store Pickup Questionnaire -> Pipelines

Check if there is a configured pipeline

Store Pickup pipeline days

Store Pickup Questionnaire -> Questionnaire Settings

Active = On

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