Step 1 – Browse the e-shop
- Task: Go through multiple pages in the e-shop, ensuring that you spend more than 1 minute browsing
- Expected behavior: a small icon on the bottom right or left side of the screen will be displayed. Click it and complete the questionnaire
Step 2 – Checkout
- Task: make a purchase. Go through the checkout process, make the payment and reach the checkout success page. Do this twice. The first time choose home delivery and the second pickup from store
- Expected behavior: an integrated questionnaire should be displayed on the checkout success page. Complete the questionnaire and click submit.
Step 3 – After Sales
- Task: Check the email you provided during checkout.
- Expected behavior: You should see two emails, one for home delivery and one for store pickup. Click the links in the emails, fill the questionnaires and click submit.