Enabling Customer Centricity

How do we secure data?


e-satisfaction.com uses appropriate technical, physical, legal and organizational measures, which comply with data protection laws to keep all personal information secure and to protect them against unauthorized and unlawful access and processing or accidental loss, damage, use or disclosure. 

Our servers are compliant with ISO 27001 standards. Additionally, we engage third-party security experts to perform detailed penetration tests on a periodic basis, and our Support team is on call 24/7 to respond to security alerts and events.

As most of the personal information we hold is stored electronically, we have implemented appropriate IT security measures to ensure that this information is kept secure. 

e-satisfaction.com has deployed a sophisticated security architecture comprising the latest server, database, backup and firewall technologies to protect our information assets. All data resides in a tightly controlled, secure data center. That architecture ensures that information about the identity and preferences of our individual members is never accessible to unauthorized personnel. We will maintain safeguards to protect the security of these Servers and your personally identifiable information. We also train our staff regularly on data protection and information security.

e-satisfaction.com accounts require that you log in with a username and password. Where we have given you or where you have chosen a password for access to the Services, you are responsible for keeping this password confidential and for securing your login credentials from unauthorized use by a third party. We request you not to share your password with anyone else. All account passwords are encrypted. We cannot see your password; we can only help you reset it.

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