At e-satisfaction, we enable you to categorize your customers into segments based on the feedback you received from them.
Customer segments called the groups of customers whose responses to questionnaires meet certain conditions you select. For instance, you can aggregate to one group all customers who are happy (CSAT >= 9) after received their orders.
Customer Segments are integral parts of marketing campaigns activation and their aim is to define the target group of a marketing campaign.
Explore Customer Segments by clicking here.