e-satisfaction

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Send Manual the After sales questionnaire – API Call

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This document contains all the necessary information/guidelines for manually adding the queue item in the After sales pipeline, to send the After sales questionnaire based on the order status

Step 1 - Collect Required IDs

As a user on the e-satisfaction Dashboard → Application Settings, you can find the Application ID for collecting all your feedback.

Step 1.1 Get Application id

As a user on the e-satisfaction Dashboard → Application Settings, you can find the Application ID for collecting all your feedback.

Step 1.2 Get Questionnaire id

From e-satisfaction Dashboard → Feedback → Questionnaire Settings, you can collect the following questionnaire ids:

Step 1.3 Get After sales Pipeline id

You may find the Pipeline ID in the Distribution Page for every questionnaire, by selecting Pipeline Settings

Step 1.4 Generate an Authentication Token – required for API calls

Get a token for your user here: https://app.e-satisfaction.com/user/

  1. The user should have access to the Application
  2. Check the panel “Authentication Tokens” and create a new one

UserTokenforAPI.png

 

Step 2 – Gather metadata

During the integration process and the API Call you can push any information is related with the order (questionnaire metadata, e.g. transaction_id, basket etc) or the responder/customer (responder metadata, e.g. gender, product category, etc).

You will be able to use this information to create customer segments, alerts and advanced reporting.

You may find all the preset metadata (e.g. transaction_id, email) in the Application Settings à Application Metadata and create your own.

Available metadata types are: text, number, date, boolean.

Step 3 - Setup API Call

You can check our API documentation here: https://esatisfactionv3.docs.apiary.io/

Find here the API Call for creating a new queue item. Note API Authentication Token (step 1.4) is required.

Testing Scenario

Execute the API Call and check the if the item is added in the Pipeline queue with status “Pending”

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