By creating your account, we have preset for you a group of charts to start measuring your customer satisfaction.
The predefined charts are:
Number of responses: The number of responses has been received.
CSAT Average: It is a metric for the average customer satisfaction of your business. it is estimated by dividing the the sum up of question "How satisfied are you with our e-shop?" with the number of responses.
Customer Segmentation based on CSAT: This chart shows the percentage of your customers that are:
- Happy ( CSAT>=9)
- Neutral (CSAT>6 & CSAT<9)
- Unhappy (CSAT<=6)
Customer Segmentation based on NPS (net promoter score): This chart presents the percentage of your customers that are:
- Promoters ( NPS > 8)
- Passive (NPS> 6 & NPS < 9)
- Detractors (NPS <=6)
NPS over time: The fluctuation of NPS relatively with time (can be daily, weekly etc)
- Data are updated in real time.
- The charts are interrelated with responses of a questionnaire and they do not aggregate the responses of the questionnaires.