e-satisfaction

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Define when a Browse Question would appear

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Regarding the appearance of the browse questions, you may choose your preferred display position of the browse questions after logging in to e-satisfaction's dashboard -> click on Distribution next to Browse Questionnaire at home page -> go to Web Integration page. 

Choose the Position Button and select where on your site the browse question would appear. 

 

Don't forget to Save the changes! :)

The new position of browse question should not interrupt the buying journey but at the same time should be visible to your customers.

The default position of browse is at the bottom left corner of your site. 

Appearance

The appearance of the questionnaire in Browse mode varies based on the viewport dimensions and the device (desktop or mobile/tablet).

Desktop View

On desktop (desktop devices and viewport width <768px), you should be able to see the round button (launcher) on the corner specified by your settings. On click, you should see the questionnaire as follows:

Desktop Limitations

In order to improve the user's experience, the questionnaire will not be displayed if the viewport height is <500px.

Mobile View

On mobile devices, the questionnaire will cover the entire screen to allow the user to tap on the responses easier. On launcher tap, you should see the questionnaire as follows:

chrome_browse_iphone_6_plus_portrait.png

Example Device: iPhone 6 Plus

Supported Browsers

We work daily to make sure that your customers have the best experience with our questionnaires during any journey, on any device. For that reason we constantly improve our technologies and integrations so that we can offer a smooth experience to all the users.

Tested and supported browsers:

  • Chrome
  • Firefox
  • Safari

Tested and supported mobile/tablet devices:

  • Samsung Galaxy S7/S8/S9
  • Samsung Galaxy Note 3
  • iPhone 4
  • iPhone 5/SE
  • iPhone 6/7/8
  • iPhone 6/7/8 Plus
  • iPhone X
  • iPad mini
  • iPad Pro

Please contact support@e-satisfaction.com if your customers are using a browser or a device that is not listed above.

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