The process of adding your own questions is really easy with ready-to-use template questionnaires of e-satisfaction.
Every questionnaire template contains question groups where you can create/add your own questions.
By clicking on Add New Question Button, you are asked to fill in the following fields.
Step 1: Question title.
The question title should reflect clearly what you want to learn from your customer and it is shown to the questionnaire.
So, if you want to learn how , then the Question Title can be "How satisfied are you with our e-shop? ".
Step 2: Question Display Name (for internal use)
It helps you to identify what metric you watch with this question. For our example. the question display name could be " customer satisfaction or CSAT ".
Step 3: Question Type
After completing the Question Title and the Question Display Name, you can select between four(4) question types.
- Open Text
- Single Selection Radio
- Multiple Selection
A rating question asks from respondents to evaluate on a scale from one (1) to ten (10) the referred statement.
To create a Rating Question, you choose Rating from the drop down list and then complete the necessary fields.
It is mandatory to set at least two (2) values when you use a rating type questions.
Value Title: When you use the rating type question you should define the two ranges.
For example, if you want to ask with a rating type question how satisfied your customers are, then:
One value title (reflects the left range of question) could be "not at all satisfied" and the value: 1 and the other value title: extremely satisfied, with value: 2.
In this way, the question displays the a scale of answer options from a range 1-10.
- Open text
A question with an open space where your visitors and/ or customers can freely provide their feedback with a comment.
- Single Selection (Radio)
The customer is asked to pick only one answer, from a pre-determined set of responses of at least two or more options.
Similarly to rating type questions when you select a single selection (radio) type question , you should set at least two (2) values.
Each value title is assigned to a value.
The values should be 1, 2, 3... etc.
If you want to add value, you just click add value and complete the value title and the value number.
- Multiple Selection
The customer is free to pick more than one answer, from a pre-determined set of responses of at least two or more options.
Do not forget to press SAVE every time you make a change. Otherwise, your changes would not be saved.
I hope you find this article useful.