To create your own question is really easy process with ready template questionnaires of e-satisfaction.
Before adding your question, you should first think what you want to inquiry from your customers and what is the most appropriate type for the question.
Considering that you have decided, then you can start creating your question.
Step 1: Question title.
The question title should reflect clearly what you want to learn from your customer and it is shown to the questionnaire.
So, if you want to learn how , then the Question Title can be "How satisfied are you with our e-shop? ".
Step 2: Question Display Name (for internal use)
It helps you to identify what metric you watch with this question. For our example. the question display name could be " customer satisfaction or CSAT ".
Step 3: Question Type
After completing the Question Title and the Question Display Name, you can select between four(4) question types.
- Open Text
- Single Selection Radio
- Multiple Selection
A rating question asks from respondents to evaluate on a scale from one (1) to ten (10) the referred statement.
To create a Rating Question, you choose Rating from the drop down list and then complete the necessary fields.
It is mandatory to set at least two (2) values when you use a rating type questions.
Value Title: When you use the rating type question you should define the two ranges.
For example, if you want to ask with a rating type question how satisfied your customers are, then:
One value title (reflects the left range of question) could be "not at all satisfied" and the value: 1 and the other value title: extremely satisfied, with value: 2.
In this way, the question displays the a scale of answer options from a range 1-10.
- Open text
A question with an open space where your visitors and/ or customers can freely provide their feedback with a comment.
- Single Selection (Radio)
The customer is asked to pick only one answer, from a pre-determined set of responses of at least two or more options.
Similarly to rating type questions when you select a single selection (radio) type question , you should set at least two (2) values.
Each value title is assigned to a value.
The values should be 1, 2, 3... etc.
If you want to add value, you just click add value and complete the value title and the value number.
- Multiple Selection
The customer is free to pick more than one answer, from a pre-determined set of responses of at least two or more options.
Do not forget to press SAVE every time you make a change. Otherwise, your changes would not saved.
I hope you find this article useful.