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Messaging Providers



e-satisfaction might send messages to users under two occasions:

  1. Send notifications to the dashboard users
  2. Send messages to the end-users, the users of our Customers

Dashboard Users

Dashboard users receive web and email notifications only. This is covered by the built-in email provider that e-satisfaction uses.

End Users

The end-users however have an interaction with the e-satisfaction Customers, thus the e-satisfaction should not contact them directly.

In this case, e-satisfaction acts as a medium to reach the end-users using a set of messaging providers for the supported channels.

Supported Channels

Currently we support the following channels:

  • Email
  • SMS
  • Viber

Messaging Providers

You can configure your messaging providers by clicking on the "Settings" section on the Application page:


Setup a Messaging Provider

You can create a new Messaging Provider by clicking on the "Create New" button on the top right corner of the panel and the following dialog will be displayed:


NOTE: You can create only ONE provider per channel.

Messaging Provider Configuration

You can create select different providers for different channels. Read more about Configuring your Messaging Provider.

Testing your Provider

After creating your Provider, you can test if it works properly. Read more about Testing your Messaging Provider.

First, you should log in your e-satisfaction account and go under Configuration --> Application Settings

At the panel " Messaging Provider", click on Create New button and fill in the below information as they are requested.

At the open window, you should fill in the required information.

Step 1: Select email from the drop down list as channel type.

Step 2: You should define the name that will appear as the sender of the After Sales e-mail. We suggest to select a name compatible with your brand name in order to be more trustworthy by the recipient.

Step 3: You should choose the mailing platform that will be used to send the After Sales and Store Pick Up e-mail. We offer you multiple choices.

Option 1: Moosend 

If you own a Moosend account, then it is needed to fill in your account details (username, password)

Option 2: Contact Pigeon 

In case of Contact pigeon as mailing platform, you should complete additionally the API Key and the Attach Flow ID linked to your Contact Pigeon Account.

Option 3: Mandrill  

It is required to complete apart from the basic information (channel, handler title, handler and sender) , the API Key.

Option 4: STMP

On condition that you use STMP as mailing platform, complete the Host and Port info of your account.


Step 4: Handler Title

As handler title, you complete the name of the mailing platform that you use.

Step 5: SAVE the changes 😊

If you want to learn how to test the After Sales and Store Pick up that you sent, continue reading here.


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