You are almost to finish the integration process of e-satisfaction. The next step is the activation of After sales and Store pick up Questionnaires.
After sales and store pick up questionnaires are sending to your customers through e-mails.
Therefore to start collecting feedback from your customers at those stages, it is mandatory to set up a messaging provider from which questionnaires will be delivered to your customers.
As messaging providers are considered mailing platforms which businesses use to share emails to their customer base. At e-satisfaction, we provide you a list of potential messaging providers to select among.
Read here how you can create your own messaging provider. How do I create a messaging provider?