A comment is actually the response of every open text question of a questionnaire.
Regarding the omnichannel questionnaire templates, there is by default a standard open text question: " Tell us something you want us to know. "
You can view all the comments you have collected at Comments page per questionnaire.
The process is so easy!
You go to the  Feedback Page -> Select a Questionnaire (e.g Browse) ->  Click on Comments from the left menu list ->  Add a new Comment Chart (the very first time you visit this page you need to create the chart)
- Step 1: Click on " Add a new Comment Chart" Button
- Step 2: Save a new Comment Chart
- Step 3: Learn what your customers think about your customer service 😄
You can create as many comment visuals as the number of open text questions!