An extra functionality that is supported by the e-satisfaction dashboard is creating custom Monitors and get notifications about them. With these monitors we expand the built-in Notification System of the platform and we get new notifications on custom events.
On each Application you can create a set of Monitors to watch specific events with conditions. You can find the Monitors selecting the "Alerts" section on the left sidebar:
What is a Monitor
Users can create monitors to get notifications when Questionnaire Responses meet a set of conditions. To create a monitor, click on the "Create New" button on the top right corner of the panel and the following dialog will be displayed:
After selecting your Questionnaire, you should be able to add a set of conditions:
You can define any number of conditions for your monitor. For the monitor to be activated, ALL conditions should be matched.
Each monitor can have 0 or more conditions for the monitor to be triggered. You can add conditions based on:
- Question Responses
- Metadata (Questionnaire and Responder)
Condition Comparison Criteria
Each monitor might have multiple conditions with different comparison criteria:
|Equal||Equal to given value|
|Not Equal||Not equal to the given value|
When the value is empty.
It also works if the user does not provide at all.
|Not Empty||Value is not empty. Anything will work.|
|Greater than||Greater than the given value.|
|Greater than or Equal||Greater or equal with the given value.|
|Less than||Less than the given value.|
|Less than or Equal||Less or equal with the given value.|
When the response contains the given value.
It works best with open-text questions.
The value must be contained fully in the response.
You can use a regular expression to work with your responses.
It works best with open-text questions when you need more advanced values.
This is a suggested comparison criteria assignment based on the Question Type:
|Question Type||Suggested Comparison Criteria||Example Values|
|Rating||Equal, greater than (or equal), less than (or equal)||Question values (1,2,3 etc)|
|Open-text||Equal, contains or empty||Word, phrase or just leave it empty|
|Single/Multiple selection||Equals (only)||Values assigned to responses (i.e. 1,2,3,4 etc)|
This is how a Monitor Condition could look like:
When creating an Application using an Application Type other that Custom Business, you will get a set of Monitors already created for you. You can edit these monitors at any time.
Read more about receiving Alerts for your monitors.