e-satisfaction
Updated :
Introduction
An extra functionality that is supported by the e-satisfaction dashboard is creating custom events and get notifications about them. With these monitors we expand the built-in Notification System of the platform and we get new notifications on custom events.
Events
On each Application you can create a set of Events to watch specific events with conditions. You can find the Events selecting the "Alerts" section on the left sidebar:
What is an Event
Users can create events to get notifications when Questionnaire Responses meet a set of conditions. To create an event , click on the "Create New" button on the top right corner of the panel and the following dialog will be displayed:
After selecting your Questionnaire, you should be able to add a set of conditions:
You can define any number of conditions for your event. For the event to be activated, ALL conditions should be matched.
Conditions
Each monitor can have 0 or more conditions for the monitor to be triggered. You can add conditions based on:
- Question Responses
- Metadata (Questionnaire and Responder)
Condition Comparison Criteria
Each monitor might have multiple conditions with different Comparison Criteria. This is a suggested comparison criteria assignment based on the Question Type:
| Question Type | Suggested Comparison Criteria | Example Values |
| Rating | Equal, greater than (or equal), less than (or equal) | Question values (1,2,3 etc) |
| Open-text | Equal, contains or empty | Word, phrase or just leave it empty |
| Single/Multiple selection | Equals (only) | Values assigned to responses (i.e. 1,2,3,4 etc) |
This is how a Monitor Condition could look like:
Template Events
When creating an Application using an Application Type other that Custom Business, you will get a set of Monitors already created for you. You can edit these monitors at any time.
Alerts
Read more about receiving Alerts for your monitors.