Enabling Customer Centricity

Messaging Queues



In a previous article we explained how Queues work as Asynchronous Messaging Lists.

To be able to send queue items through different channels (Email, SMS etc.) with different messages, you will have to create different Pipelines.

Messaging Queue

Messaging queue is a handler that is responsible for sending the messages to the end-users. You can find them in the Questionnaire Distribution section, in the Messaging tab:


Create a New Messaging Queue

Creating a new pipeline has the following steps (you can examine each step in a different article):

  1. Choose Channel
  2. Setup Messaging Provider, if not set yet
  3. Setup Content
  4. Setup Targeting
  5. Set a Title


Messaging Queue Tracking

After creating your messaging queue, you can also Setup Tracking to track your emails on different Marketing Campaigns.

Multiple Messaging Queues

Your Questionnaire can have as many multiple messaging queues as you need. Different Queue items will be assigned to different messaging queues and each one of them will work independently.

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