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Monitors: Alerts

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Introduction

Monitors are very useful to trigger events and receive notifications. When a monitor is activated, a new monitor instance is created. You should see all the monitor instances in the same section, in the panel below:

Receive Notifications

To receive notifications for your Monitors, make sure you:

  1. Watch the Monitor you wish to get notified about
  2. Subscribe to the Trigger Subscribed Monitor event

Read more about Subscribing to Events and Watching Entities.

The email content should look like this:

You can see in red the values that triggered the monitor.

Resolution

Monitor Instances can be handled as tickets, whenever a Questionnaire needs your attention. For example you might receive comments when bad responses or comments appear from a user.

After getting a monitor instance, a user agent is able to mark the instance as resolved by clicking on the "Resolve" button:

After resolving the instance, you should be able to see it along with the resolution time:

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