Monitors are very useful to trigger events and receive notifications. When a monitor is activated, a new monitor instance is created. You should see all the monitor instances in the same section, in the panel below:
To receive notifications for your Monitors, make sure you:
- Watch the Monitor you wish to get notified about
- Subscribe to the Trigger Subscribed Monitor event
The email content should look like this:
You can see in red the values that triggered the monitor.
Monitor Instances can be handled as tickets, whenever a Questionnaire needs your attention. For example you might receive comments when bad responses or comments appear from a user.
After getting a monitor instance, a user agent is able to mark the instance as resolved by clicking on the "Resolve" button:
After resolving the instance, you should be able to see it along with the resolution time: