Enabling Customer Centricity

Refer a Friend: Tracking



Refer Campaigns send email messages when a responder completes the form. For Email channel, you can track the emails sent using the Application Messaging Providers separately.

Messaging Providers

When configuring Moosend or Contact Pigeon Messaging Providers, you can set custom campaign ids. These ids are the default campaign ids used for all emails sent from e-satisfaction

Campaign Tracking

By clicking on the Campaign settings section, you should be able to see the "Campaign Tracking section:


You can set your campaign id at the above input and set all Refer emails to be recorded in the selected campaign.

Where to find the campaign id

e-satisfaction supports extra campaign ids for Moosend and Contact Pigeon. You should be able to get these ids from the Moosend and Contact Pigeon dashboards accordingly.


If you have a sub-account in either of the above services, ask your master account for the campaign id.

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