Application Types are specific recipes created by the e-satisfaction Expert Team that represent the journey of the customer for different types of companies and/or industries. They are ready to use with out of the box questionnaires, segments and monitors.
Each Application Type is a different set of template structure data that can help you initialize faster an application and start collecting feedback immediately.
These are the current Application Types created specifically for e-satisfaction customers with a set of ready questionnaires, segments and monitors to get you started:
If you are not an Omnichannel Retailer or you are not belong to Online Food Delivery, you should select Custom Business. If, however, you are part of one of these types and you want to run a custom customer survey (for instance you want to ask feedback for your new product) then choose custom business application type for your new Application.