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Alerts Panel - Customer Recovery

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recovery_button.PNG

 

In the alerts panel, there is already the Recovery button

When our user clicks on the button there are 2 options:

A) There is a Recovery sequence for the questionnaire that has a new alert, so the user is able to Send a recovery questionnaire

 

send_recovery.png

 

B) There is no active sequence for the questionnaire that has a new alert

cannot_send_recovery.png

 

 

In case our user clicks "send":

a) a success message is displayed and

recovery_success.png


b) the recovery button automatically becomes green

success_recovery_button.PNG

c) The user can click again on the recovery button and view the status of the recovery item

recovery_pending.png

 

If the recovery queue item has unsuccessful status (Failed, Frequency cap, Quota limit, etc) the user will be able to resend the queue item.

 

recovery_resend.png

d) the user can click on the instance details icon and view the details of the recovery item, along with the responses if the consumer has submitted the recovery questionnairerecovery_item_details.PNG

e) Our user can also view the responses to the Recovery questionnaires, by visiting the Recovery questionnaire's chart page

 

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