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e-satisfaction.com

Enabling Customer Centricity

  1. e-satisfaction.com
  2. Collect Feedback

Collect Feedback

Listening to your customers voice is so simple via e-satisfaction platform. Discover how to take advantage of the ready to use questionnaires or how to create your own.

Questionnaires

  • Building a Questionnaire
  • Basic Questionnaire Settings
  • Basic Questions
  • Optional Questions
  • Questionnaire Jumps
  • Re-order Questions and Groups
See all 8 articles

Template Questionnaires

  • About Template Questionnaires
  • Omnichannel Questionnaires and Sequences
  • Online Food Delivery Questionnaires and Sequences
  • Disconnect Questionnaire from Template
  • Custom Questions in Templates

Questionnaire Settings

  • Web Display Settings
  • Web Display: Box
  • Web Display: Embedded
  • Activate/Deactivate a Questionnaire
  • Questionnaire Display Language

Queue and Messaging

  • Queue
  • Messaging Queues
  • Messaging Queues: Content
  • Messaging Queues: Targeting
  • Messaging Queues: Conditions
  • Messaging Queues: Tracking
See all 16 articles

Public Link

  • Public Link
  • Embedded Public Link in a newsletter

Custom Look n Feel

  • Custom Theme
  • Custom Thank you Page

Customer Experience Badge

  • About Badge
  • Badge Configuration: Layout
  • Badge Configuration: Metrics
  • Badge Display Mode: Bar
  • Badge Display Mode: Banner
  • Badge Display Mode: Lightbox
See all 7 articles

Common Issues - Troubleshooting

  • Queue item is not delivered
  • I don't receive feedback in the Checkout stage. What can I do?
  • Stop sending Messages to your Customers
  • Data Bridge is not working
  • Is the badge adaptable to the mobile-friendly version of my e-shop?
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