Messaging Queues: Content

Messaging Queue Content consists of two fields: 

Edit Content

This content is the default content of the Messaging Queue. You can edit the Messaging Queue Content at any time from the Content tab in Messaging Queue Settings: 

You can edit content in both plain text and HTML using our embedded HTML Editor.

Adding Images in HTML Message

At the time of writing this article, most of the email clients used by users (Gmail, Outlook, Mozilla etc) do NOT support embedded (base64 encoded) images.

e-satisfaction does not support image storage, for this reason you will have to store the image yourself and display it in the HTML message as a link:

<img src="https://path/to/image" />

Variables

Your Messaging Queue message will reach your end-users in order to fill in a questionnaire. In our effort to make e-satisfaction more personalized, you can use a set of variables in your message, which will be replaced with the actual values:

NOTE: Be careful when you insert variables and add format to them. The variable should be whole as a string in the HTML in order to be replaced properly. Spaces or HTML elements like <span> in between the characters will prevent value replacing.

Translate Content

Different queue items might have assigned different language. For this reason you might need to send customized content based on the user's language. Messaging Queue Content can be translated to our supported languages.

Simply click on the "globe" icon on the messaging queue panel:

And the translation dialog will appear: 

Add the content for each language separately, the same way you set up the default content.

SMS Character Limit

The character limit for a single SMS message is 160 characters, however most modern phones and networks support concatenation and segment and rebuild messages up to 1600 characters. Messages not using GSM-7 encoding are limited to 67 characters.

GSM-7: GSM-7 is a character encoding standard which packs the most commonly used letters and symbols in many languages into 7 bits each for usage on GSM networks. As SMS messages are transmitted 140 8-bit octets at a time, GSM-7 encoded SMS messages can carry up to 160 characters.

Collection Url Character Count

When sending SMS messages with your Messaging Queues, you can include the variable %{collection_url_short} to include the collection url that the user will click to respond to the questionnaire.

Keep in mind that the url can have different size in characters, based on the shortener you are using: